Privacy Policy

Introduction

Custom Data Solutions (“we,” “us,” or “our”) operates the website customdatas.com and develops Shopify applications under the AI Pro brand. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, use our Shopify applications, or otherwise interact with our services.

By using our website or applications, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

Information We Collect

Information You Provide Directly

When you contact us, submit a form, or otherwise communicate with us, we may collect:

• Your name
• Email address
• Company name
• Message content and any other information you voluntarily provide

Information Collected Through Our Shopify Applications

When you install and use our AI Pro Shopify applications, we may collect and process:

• Store information: Your Shopify store name, domain, and store owner contact details as provided by Shopify during the OAuth authentication process
• Product and order data: Product catalog information, order details, and other store data necessary for the specific app’s functionality (e.g., generating discount codes, processing product recommendations, syncing orders to accounting software)
• Customer data: Depending on the app, we may process your customers’ information such as email addresses, shipping addresses, or browsing behavior — only as necessary to provide the app’s stated functionality
• Analytics data: Anonymous usage metrics such as impression counts, click events, and conversion rates to provide in-app analytics dashboards

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URL
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Operating our website, processing your inquiries, and delivering the functionality of our Shopify applications
• To improve our products: Analyzing usage patterns to enhance features, fix bugs, and develop new applications
• To communicate with you: Responding to your messages, providing support, and sending service-related updates
• To ensure security: Detecting and preventing fraud, abuse, and unauthorized access to our services
• To comply with legal obligations: Meeting applicable legal and regulatory requirements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: We may share data with trusted third-party providers who assist us in operating our services (e.g., hosting providers, email delivery services, cloud infrastructure). These providers are contractually obligated to protect your data and use it only as directed by us.
• Shopify: Our applications operate within the Shopify platform and are subject to Shopify’s API Terms of Service and data handling requirements.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When you uninstall one of our Shopify applications, we delete your store data within 30 days, unless we are required to retain it for legal or compliance purposes.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), secure cloud infrastructure, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

Our Shopify applications may use cookies on your storefront for functional purposes only (e.g., remembering age verification status). These cookies do not track users across third-party websites and do not collect personally identifiable information.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to certain processing of your personal information
• Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at service@customdatas.com. We will respond to your request within 30 days.

GDPR Compliance

For users in the European Economic Area (EEA) and the United Kingdom, we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include consent, contractual necessity, legitimate interests, and legal obligations. Our Shopify applications implement mandatory GDPR webhooks for customer data requests and erasure as required by the Shopify Partner Program.

CCPA Compliance

For California residents, the California Consumer Privacy Act (CCPA) provides additional rights. We do not sell personal information. California residents may request disclosure of the categories and specific pieces of personal information we have collected, and may request deletion of their data. To make such a request, please contact us at service@customdatas.com.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our website and applications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Custom Data Solutions
Cincinnati, Ohio
service@customdatas.com
customdatas.com